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The complainant worked at the respondent consultancy as a change manager. She alleged that at a company function, the CEO sexually harassed her, including by making comments of a sexual nature, attempting to kiss her, and touching her bottom. The complainant alleged that in response to her complaint about the CEO’s conduct, she was offered some leave and access to five counselling sessions,…

The complainant worked for the respondent hospitality venue. She alleged her manager sexually harassed her and harassed her on the ground of her sex, including by calling her a 'moody bitch', 'stupid slut' and 'whore', pulling up her skirt and slapping her on the bottom, touching her breasts, asking her to go home with him, physically assaulting her and throwing objects at her. The…

The complainant said that a staff member at the respondent supermarket asked him if he was Scottish. He alleged that when he responded that he was from Northern Ireland, the staff member said “Well, that’s unfortunate…” The supermarket acknowledged the staff member used the word “unfortunate” but denied the comment as alleged by the complainant. The complaint was resolved with an agreement…

The complainant is a Russian national and alleged the respondent organisation did not offer her a job, citing sanctions against Russia in place at the time of the recruitment process. The organisation said the decision was made in compliance with relevant sanctions against Russia and it could be in breach of the law if it hired the complainant. The organisation indicated a willingness to try…

The complainant is legally blind and has a guide dog. She alleged that a person impersonating Stanta Claus declined to take a picture with her because he said he was allergic to dogs and believed her guide dog to be a pet. The shopping centre apologised to the complainant on behalf of the vendor offering photos with Santa Claus. The shopping centre said the complainant’s experience did not…

The complainant has psychosocial disability and uses an assistance animal. She alleged she was directed to leave the respondent hotel because she was accompanied by her assistance dog. The hotel claimed the complainant failed to provide evidence that her dog is an assistance animal. The complaint was resolved with an agreement that the hotel write to the complainant expressing regret for the…

The complainant is 80 years of age and has a disability that impacts his mobility. He uses a scooter for mobility and alleged his local council refused his request to provide footpath access to his home. The complainant considered his complaint resolved after being notified that the council would construct footpath access to his home as part of its building infrastructure plans for the…

The complainant has a disability that impairs her speech and contacted the respondent medical centre to make an appointment. She alleged a receptionist hung up on her after saying she could not understand her and “this is too much”. The medical centre said the receptionist ended the call because the centre was experiencing phone connectivity issues and not because of any difficulty…

The complainant has a psychosocial disability and has an assistance dog. She alleged the respondent motel informed her that pets were not permitted and she would need to pay a $60 cleaning fee if she wished to proceed with her booking. The complainant chose to leave. On being informed of the complaint, the motel indicated a willingness to try to resolve the complaint by conciliation. The…

The complainant advised she is of South Asian origin and has brown skin. She alleged that while on a flight with the respondent airline, a senior member of the flight crew was unpleasant and rude towards her. She claimed the same crew member was pleasant and polite to non-Asian passengers. She claimed the airline did not respond appropriately to her concerns and did not contact a witness who…

The complainant’s son is on the Autism spectrum, has Attention Deficit and Hyperactivity Disorder, Generalised Anxiety Disorder and a pathological demand avoidance profile. She claimed the respondent public school failed to appropriately accommodate her son’s disability, resulting in school refusal. On being informed of the complaint, the school denied discriminating against the complainant…

The complainant is blind and has a guide dog. He claimed he was unable to safely cross a street near his home because although there was a pedestrian safety zone, there was no way for him to detect the location of the zone. He said he had asked his local council on several occasions to address the issue with no result. The local council advised it was aware of the complainant's concerns but…

The complainant has a vision impairment and tried to obtain a quote for car insurance from the respondent insurer’s website, but found the website inaccessible. He claimed that when he contacted the insurer, he was informed it did not offer products for people with a vision impairment. The insurer advised that in response to the complainant’s original complaint to the insurer, it had made…