2024-07-02
The complainant is blind and has a guide dog. He claimed he was unable to safely cross a street near his home because although there was a pedestrian safety zone, there was no way for him to detect the location of the zone. He said he had asked his local council on several occasions to address the issue with no result.
The local council advised it was aware of the complainant's concerns but was not in a position to agree to individual requests for the installation of tactile ground surface indicators.
The complaint was resolved with an agreement that the local council would upgrade the crossing near the complainant's home and include resurfacing to ensure it is accessible to people who are blind.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Access to premises
Goods, services and facilities
- Access to premises provided - adjustments provided
- Goods/services/facilities - revised terms and conditions
Amount