2024-03-04
The complainant has psychosocial disability and uses an assistance animal. She alleged she was directed to leave the respondent hotel because she was accompanied by her assistance dog.
The hotel claimed the complainant failed to provide evidence that her dog is an assistance animal.
The complaint was resolved with an agreement that the hotel write to the complainant expressing regret for the distress the complainant experienced and welcoming her to attend the hotel with her assistance dog in future.
Year
Discrimination type
Disability Discrimination Act
Grounds
Assistance animal
Disability
Areas
Goods, services and facilities
- Statement of regret - private
Amount