2024-07-01
The complainant has a vision impairment and tried to obtain a quote for car insurance from the respondent insurer’s website, but found the website inaccessible. He claimed that when he contacted the insurer, he was informed it did not offer products for people with a vision impairment.
The insurer advised that in response to the complainant’s original complaint to the insurer, it had made some changes to its website and processes to enable potential customers with a vision impairment to more easily obtain a quote for car insurance.
The complainant considered that the steps taken by the insurer to address the concerns he raised resolved his complaint.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Goods, services and facilities
Insurance
- Goods/services/facilities
Amount