2024-03-02
The complainant has a disability that impairs her speech and contacted the respondent medical centre to make an appointment. She alleged a receptionist hung up on her after saying she could not understand her and “this is too much”.
The medical centre said the receptionist ended the call because the centre was experiencing phone connectivity issues and not because of any difficulty understanding the complainant’s speech. The centre said it instructed staff to inform patients of connectivity issues before ending a call.
The complainant considered the complaint resolved on the basis of the information provided by the medical centre and following an apology from the receptionist.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Goods, services and facilities
-
Apology – Private
-
Complainant satisfied with response/information provided
Amount