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The complainant said that a staff member at the respondent supermarket asked him if he was Scottish. He alleged that when he responded that he was from Northern Ireland, the staff member said “Well, that’s unfortunate…” The supermarket acknowledged the staff member used the word “unfortunate” but denied the comment as alleged by the complainant. The complaint was resolved with an agreement…

The complainant is a Russian national and alleged the respondent organisation did not offer her a job, citing sanctions against Russia in place at the time of the recruitment process. The organisation said the decision was made in compliance with relevant sanctions against Russia and it could be in breach of the law if it hired the complainant. The organisation indicated a willingness to try…

The complainant has psychosocial disability and uses an assistance animal. She alleged she was directed to leave the respondent hotel because she was accompanied by her assistance dog. The hotel claimed the complainant failed to provide evidence that her dog is an assistance animal. The complaint was resolved with an agreement that the hotel write to the complainant expressing regret for the…

The complainant has a disability that impairs her speech and contacted the respondent medical centre to make an appointment. She alleged a receptionist hung up on her after saying she could not understand her and “this is too much”. The medical centre said the receptionist ended the call because the centre was experiencing phone connectivity issues and not because of any difficulty…

The complainant worked at the respondent consultancy as a change manager. She alleged that at a company function, the CEO sexually harassed her, including by making comments of a sexual nature, attempting to kiss her, and touching her bottom. The complainant alleged that in response to her complaint about the CEO’s conduct, she was offered some leave and access to five counselling sessions,…

The complainant is legally blind and has a guide dog. She alleged that a person impersonating Stanta Claus declined to take a picture with her because he said he was allergic to dogs and believed her guide dog to be a pet. The shopping centre apologised to the complainant on behalf of the vendor offering photos with Santa Claus. The shopping centre said the complainant’s experience did not…

The complainant has a psychosocial disability and has an assistance dog. She alleged the respondent motel informed her that pets were not permitted and she would need to pay a $60 cleaning fee if she wished to proceed with her booking. The complainant chose to leave. On being informed of the complaint, the motel indicated a willingness to try to resolve the complaint by conciliation. The…

The complainant works as a software support officer at the respondent company. He said that his son has a learning disability, asthma and Attention Deficit and Hyperactivity Disorder and needs a lot of one-to-one support and tuition. He alleged the company denied his request for a small reduction in working hours a few days a week to enable him to attend appointments and that a manager told…

The complainant is 71 years of age and a long-term customer of the respondent bank. He made enquiries about obtaining a home-loan to enable him to buy an investment property which may later become his home. He alleged he was told it was the bank’s policy not to offer home loans to persons over 70 years of age without taking into account his ability to repay the loan. The complainant received…