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The complainant has a mobility disability and holds a disability parking permit. She worked at a business in the respondent shopping centre. She said the staff car park was located too far for her and that customers with disability parking permits were able to access free parking close to the shopping centre in its customer car park. She alleged her request to access accessible parking free…

The complainant has a physical disability. She alleged parking in accessible parking spaces at the respondent hospital was limited to 60 minutes and this did not provide her with sufficient time to use the hospital’s services. On being advised of the complaint, the hospital indicated a willingness to try to resolve the complaint by conciliation. The complaint was resolved with an undertaking…

The complainant’s son is five years of age and has Attention Deficit Disorder with aspects of Oppositional Defiance Disorder. She alleged her son’s primary school and its principal did not accommodate her son’s disability, singled him out in the classroom, excluded him from classroom activities, and suspended him because of behaviour associated with his disability. The school denied…

The complainant was employed as a store person at the respondent automotive warehouse and developed osteoarthritis in her knee. She alleged that the warehouse failed to make reasonable adjustments for her while she waited for surgery, subjected her to additional and unnecessary medical assessments, and terminated her employment before the surgery took place. The warehouse claimed that the

The complainant alleged the respondent airline refused to carry his assistance animal because relevant documentation provided was not sufficient. The airline acknowledged the complainant provided relevant documentation relating to the assistance animal’s training and role in alleviating the effects of his disability, but did not provide documentation showing the assistance animal met the…

The complainant is 42 years of age and applied for a job with the respondent recruitment agency. He alleged he was asked his age and informed the agency was recruiting applicants aged 20 to 35 years of age. The complainant said he was offered an interview after raising concerns about this practice. He said the same time slot was allocated for three applicants and he left after waiting for…

The complainant is 58 years of age. She alleged the respondent hostel required her to cancel her booking of a shared room with bunk beds once made aware of her age. The complainant said she advised the hostel she had no disability that would impair her ability to use a bunk bed. The hostel said it no longer blocked guests from using shared rooms with bunk beds on the basis of age. The hostel…

The complainant was employed on a casual basis as a coach at the respondent gym. She alleged a colleague repeatedly touched her on the chest despite multiple requests not to do so. She claimed that when she reported this to her manager, she was told “he can’t help it, he doesn’t understand boundaries”. She claimed her shifts were reduced after her complaint and she was required to work with…

The complainant’s adult son has psychosocial disability and she has enduring guardianship and power of attorney documents nominating her as his substitute decision-maker. She alleged the respondent telecommunications company declined to give her access to her son’s account in order to pay his mobile phone bills. The complainant claimed she was directed to attend one of the company’s stores…

The complainant advised she has Autism Spectrum Disorder and a sensory processing disorder. She said she found the sensory environment at the respondent medical practice overwhelming. She claimed the practice was dismissive of her request to accommodate her disability by reducing noise and scents and by avoiding certain colours. The practice said it told the complainant it would take steps…

The complainant has Chronic Fatigue Syndrome and a learning disability that affects her written expression. She said the respondent tribunal told her complaints must be made in writing but refused her request for assistance to draft a written complaint. The complainant said she was eventually able to submit her complaint orally but only after a significant time and effort. The tribunal said…