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Complaint Information Service25 January 2024Conciliation register
2022-10-02
The complainant has memory loss. He said he sought to import his mobile phone number with the respondent telecommunications provider to a different provider. He said he was unsuccessful because personal information held by the two providers did not match. The complainant alleged that when he contacted the respondent to address the issue, he was required to answer a number of personal… -
Complaint Information Service16 September 2021Webpage
Fact Sheet: Respect@Work - Changes to the Sex Discrimination Act 1984 and the Australian Human Rights Commission Act 1986
On 11 September 2021 the Sex Discrimination and Fair Work (Respect at Work) Amendment Act 2021 (Cth) (the Act) came into effect. The Act makes important amendments to the Sex Discrimination Act 1984 (Cth) (the SDA) which were recommended by the Australian Human Rights Commission in the Respect@Work: National Inquiry into Sexual Harassment in Australian Workplaces. -
Complaint Information Service11 February 2020Webpage
Make an enquiry
The Commission's Information Services The Commission has two information services that you can contact for information about the Commission's complaint handling function. They are: The Respect@Work Information Service The National Information Service Currently, our Information Service phone lines are open Monday - Friday between the hours of 10:00 AM and 4:00 PM Sydney time. Enquiries can be… -
Complaint Information Service29 January 2019Webpage
Information for advocates and lawyers participating in conciliation
The Commission values the positive role that advocates and lawyers can play in conciliation. Advocates and lawyers can provide important support to parties, assist parties understand and articulate how they see the law applies to a complaint and advise parties on possible options to resolve the complaint. Conciliators at the Commission decide whether it is appropriate for an advocate or… -
Complaint Information Service29 January 2019Webpage
The complaint process for complaints about sex, race, disability and age discrimination
View the complaint process to the Australian Human Rights Commission for complaints about sex, race, disability and age discrimination. -
Complaint Information Service3 February 2023Webpage
Fact Sheet: Respect@Work – Changes to the Sex Discrimination Act 1984 and the Australian Human Rights Commission Act (December 2022)
On 12 December 2022, the Anti-Discrimination and Human Rights Legislation Amendment (Respect at Work) Act 2022 (Cth) (the Act) came into effect. The Act makes important amendments to the Sex Discrimination Act 1984 (Cth) (the SDA) and the Australian Human Rights Commission Act 1986 (Cth) (the AHRCA). These changes were recommended by the Australian Human Rights Commission (the Commission)… -
Complaint Information Service30 April 2020Webpage
Translations: Fact sheet - Complaints under the Racial Discrimination Act
Access translations of the fact sheet on complaints under racial discrimination. -
Complaint Information Service12 November 2014Webpage
Complaint information in Auslan
The Australian Human Rights Commission is an independent third party which investigates complaints about discrimination and breaches of human rights. This presentation in Auslan explains what you can complain about and how the complaint process works. Watch Information about making a complaint -
Complaint Information Service14 December 2012Webpage
Understanding and preparing for conciliation
Understanding and preparing for conciliation Understanding and preparing for conciliation - Unlawful discrimination Understanding and preparing for conciliation - Human rights and ILO -
Complaint Information Service15 April 2015Webpage
Preparing for Conciliation
You can access the Australian Human Rights Commission's complaint information service, which provides information on how to prepare for conciliation. -
Complaint Information Service20 February 2014Webpage
The Complaint Process
The complaint process is simple, free and flexible. The Commission is an independent third party that investigates complaints about discrimination and human rights breaches. -
Complaint Information Service14 December 2012Webpage
Complaints publications
Explore a range of publications created by the Human Rights Commission in relation to making complaints about unlawful discrimination and unfair treatment. -
Complaint Information Service14 December 2012Webpage
Complaint Guides
Discover guides for filing complaints. -
Complaint Information Service20 February 2014Webpage
Act Information Sheets
Explore a range of discrimination complaints made to the Commission related to sex, race, age, disability and discrimination in employment and occupation. -
Complaint Information Service14 December 2012Webpage
Conciliation Register
The Conciliation Register provides summaries of a selection of complaints that have been resolved through the Australian Human Rights Commission’s conciliation process. -
Complaint Information Service14 December 2012Webpage
Responding to complaints
Information for people and organisations responding to complaints -
Complaint Information Service7 May 2019Webpage
Conciliation – how it works
Many complaints that the Australian Human Rights Commission receives are resolved through conciliation. Conciliation is an informal, flexible approach to resolving complaints – matters can be settled by an exchange of letters, a telephone negotiation between the Commission and the people involved, a telephone conciliation conference or a face to face conciliation conference. We will discuss… -
Complaint Information Service14 December 2012Webpage
Pathways to Resolution: The conciliation process of the Australian Human Rights Commission
One of the Commission's main roles is to try to resolve complaints made under federal human rights and discrimination law through a process called 'conciliation' -
Complaint Information Service14 December 2012Webpage
Information for people making complaints
The Australian Human Rights Commission (the Commission) has three areas of complaints we can investigate and resolve. They are: Claims of unlawful discrimination This includes complaints of discrimination, harassment and bullying based on a person’s: sex, including pregnancy, marital or relationship status (including same-sex de facto couples), breastfeeding, family responsibilities, sexual … -
Complaint Information Service18 September 2014Webpage
Information sheets for complaints
Complaints about racial, sex, disability and age discrimination Information for Complainants in Word (191.3 KB) Information for Complainants in PDF (120.36 KB) Information for Respondents in Word (177 KB) Information for Respondents in PDF (148 KB) Conciliation information in Word (179 KB) Conciliation information in PDF (184 KB) Complaints about breaches of human rights and other…