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The complainant alleged that an offer of employment as a support worker in a community organisation was revoked by senior management because of her criminal record. She said she disclosed her criminal record during the recruitment process. The complainant had been convicted of minor theft and fraud offences approximately nine years earlier. She claimed the organisation offered her no…

The complainant was employed as a manager at a gym. She alleged the gym’s owner sexually harassed her, including by inviting her to travel with him, noting his wife would not mind, and inviting her to move in with him if she ever broke up with her partner. The respondent had sold the gym before the complaint was lodged with the Commission. The gym’s former owner denied the allegations but…

The complainant identifies as a transgender man. He alleged that when he attended a branch of the respondent bank, a staff member disclosed to a colleague that he was transgender and the two proceeded to stare at him. He further alleged that when he attended another branch of the bank, several staff members were discussing his gender identity and one proceeded to ask him intrusive questions…

The complainant worked for the respondent clothing retailer as a fitter of intimate apparel. She alleged the retailer reduced her hours from approximately 35 to three to six hours per week after becoming aware of her intention to have children. She further alleged that, once she informed the retailer of her pregnancy, her hours were further reduced and unwarranted concerns about her…

The complainant attended the respondent film school to have a showreel recorded. She alleged the film director sexually harassed her during filming, including by saying "yes I am big… it's big alright… am I in?’. She claimed the film school did not respond to her complaint about the director’s conduct. On being advised of the complaint the respondents indicated a willingness to try to…

The complainant identifies as a transgender woman and contacted the respondent insurer for the purposes of obtaining a quote for life insurance. She alleged a staff member of the insurer addressed her as ‘sir’ and told her that she would be assessed for life insurance as a male, despite identifying as female. The insurer explained a staff member initially addressed the complainant as ‘sir’…

The complainant was employed as a shop assistant with the respondent food outlet. She alleged the franchise owner sexually harassed her, including by making comments about her body, taking private photos from her phone, lifting up her shirt, touching her and exposing himself to her. The business denied the allegations but agreed to participate in conciliation. The complaint was resolved with…

The respondent labour-hire company placed the complainant at a dental practice in the role of dental assistant. The complainant alleged a dentist sexually harassed her, including by touching her arm, standing close to her, breathing down her neck and asking questions about her personal life. She alleged the labour-hire company stopped offering her work after she complained about the…

The complainant is deaf and uses Auslan to communicate. She said she was offered the use of Auslan interpreters on three occasions when she first started work at the respondent public hospital. However, she said no further Auslan support was provided over the ensuing years, meaning she was often unable to understand what was being said at meetings or training courses, including information…

The complainant is blind, has anxiety and has an assistance dog. She alleged she was originally not allowed to board a cruise with her assistance animal. She said she was ultimately allowed to board, but told she would not be permitted to board with an assistance animal in the future. On being notified of the complaint, the cruise company indicated a willingness to participate in a…

The complainant has attention deficit hyperactivity disorder, Tourette's syndrome, learning and developmental disability and generalised anxiety disorder. He claimed that, on his first day of employment as a truck driver with the respondent company, he told his manager about his disability and need for assistance with writing, computer work and learning new tasks. He alleged the company did…

The complainant worked as a bus driver and cared for his wife, who has schizophrenia, epilepsy and depression. He alleged the respondent bus company regularly rostered him on for night shifts despite his request that he work only during the day to enable him to care for his wife at night. The bus company denied discriminating against the complainant, but agreed to participate in conciliation…

The complainant’s two young children use wheelchairs for mobility. She alleged customers using the respondent ticket booking service to book wheelchair accessible seating could not do so online, and must instead use a telephone booking service which was difficult to reach. The booking service acknowledged that the process for booking accessible seating is lengthier than the online process…

The complainant’s son has cerebral palsy, epilepsy, chronic lung disease and an intellectual disability and attended a public school for children with chronic and complex disability needs. The complainant alleged his son was spending too long travelling between school and home on the respondent department’s free transport service for children attending the school. He alleged that the…

The complainant has depression, impaired mobility, is often bed-ridden and has an assistance animal. The complainant was a public housing tenant and claimed he was not permitted to install a fitted animal door on his property to allow his dog to move indoors and outdoors independently without the complainant having to get up to let the dog in or out. On being advised of the complaint, the…

The complainant’s 10-year-old daughter has severe epilepsy, autism and an intellectual disability and has an assistance animal. The complainant booked a camping holiday for the family with the respondent accommodation provider. She alleged that when she tried to change her booking to book an apartment, she was told there was a ‘no pets’ policy, even if the animal was an assistance animal. On…

The complainant has post-traumatic stress disorder, prolonged bereavement disorder and anxiety. He advises that he experienced difficulty in writing due to his disability. The complainant sought to lodge a complaint with the respondent government agency and was informed complaints must be made in writing. He alleged the agency declined to accommodate his disability by taking a statement by…

The complainants’ daughter has a form of Post-Traumatic Stress Disorder associated with spending her early years in an overseas orphanage. They alleged that the respondent private K-12 school failed to appropriately accommodate their daughter’s disability and that teachers unduly criticised and penalised their daughter because of behaviour associated with her disability. The complainants…