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The complainant is from China and claimed that when she contacted the respondent law enforcement agency to report an incident of domestic violence, she was not provided with a Mandarin language interpreter, despite requesting one. She alleged her claim was not adequately investigated and she was not assisted to find safe accommodation because she was unable to effectively communicate with

The complainant’s 15-year-old son has Autism Spectrum Disorder and Attention-Deficit and Hyperactivity Disorder and can become distressed when in crowded and noisy environments. The complainant claimed he was unable to take his son to a multi-day agricultural show because organisers did not schedule a day with reduced noise and crowds in order to accommodate the needs of people with…

The complainant attended the respondent entertainment and dining venue. She alleged that when returning to the venue after stepping out with friends, the bouncer used an entry stamp depicting male genitalia. The venue said the stamp was not intended to be offensive, but rather, ‘tongue in cheek’. The venue said it would give careful consideration to what stamps were used in the future. The …

The complainant is 70 years of age and was employed as a store manager with the respondent retailer. She alleged that the regional manager repeatedly told her that she was not working fast enough and said ‘When you think about it, you are no spring chicken.’ On being advised of the complaint the respondents indicated a willingness to try to resolve the matter by conciliation. The complaint…

The complainant’s 10-year-old daughter has severe epilepsy, autism and an intellectual disability and has an assistance animal. The complainant booked a camping holiday for the family with the respondent accommodation provider. She alleged that when she tried to change her booking to book an apartment, she was told there was a ‘no pets’ policy, even if the animal was an assistance animal. On…

The complainant was employed as an executive manager with the respondent corporate. She alleged that, after she informed the corporation that she was pregnant and would be seeking seven months’ maternity leave, she was informed her role would be made redundant, was offered an inferior role and was not offered a more senior role for which she was qualified. She further alleges that, when she …

The complainant has a limited ability to lift weight and move his arms due to undergoing a quadruple bypass to manage a heart condition. He erected a temporary pergola in his backyard, as he was unable to operate a different type of shade structure because of his disability. He alleged the respondent owners corporation failed to approve his application for the pergola as a reasonable…

The complainant is deaf and uses Auslan to communicate. She said she was offered the use of Auslan interpreters on three occasions when she first started work at the respondent public hospital. However, she said no further Auslan support was provided over the ensuing years, meaning she was often unable to understand what was being said at meetings or training courses, including information…

The complainant has a hearing impairment and is unable to communicate by telephone. She alleged she was unable to apply for a position as waiter/kitchen-hand with the respondent café because the online advertisement sought ‘voice only’ applications. The café owner advised she has dyslexia and sought ‘voice only’ applications to accommodate her disability. The complaint was resolved when the…

The complainant is blind and resides in government public housing. She claimed she had made an arrangement with her case worker to ensure correspondence would be sent to her in an email or as an accessible attachment to an email. The complainant claimed the arrangement ceased when a new case worker took over management of her tenancy and she was therefore no longer able to read…

The complainant had been a volunteer with the respondent community organisation. She alleged that when she expressed interest in applying for an advertised paid position, a manager told her the organisation was looking for a male because physical strength was required. The complainant was appointed to the paid position and alleged the same manager sexually harassed her, including by kissing…

The complainant is deaf and uses a hearing dog. She alleged that the respondent medical service denied or restricted her access to its premises when she was accompanied by her assistance animal. The medical service advised the complainant had been a patient of the service for many years, but had never been accompanied by an assistance animal. The service said it required the complainant to…