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The complainant claimed the respondent labour-hire company failed to respond to her emails and phone calls or to offer her work when she sought to return from maternity leave on a part-time basis to accommodate family responsibilities. The company said that during the complainant's period of maternity leave, it lost a major labour supply contract and so there were no roles to offer her when…

The complainant has a genetic disorder characterised by hormone imbalance. He alleged the respondent insurer rejected his application for income protection insurance because of his medical condition and his disclosure that he had seen a counsellor following a relationship break down. On being notified of the complaint, the insurer indicated a willingness to try to resolve the complaint by

The complainant was employed at a food product factory. She alleged that during her pregnancy her manager called her ‘fat’ and said she would need a size 22 shirt when she asked for a size 14 shirt in front of other colleagues and told a colleague who touched her belly ‘don’t do that or she will yell at you’. The complainant also claimed she was required to perform physically demanding tasks…

The complainant has bilateral trans-tibial (below-the-knee) amputations. He claimed ramps at the respondent café were temporarily blocked off and he slipped and nearly fell trying to access the café via steep stairs. The café confirmed ramp access had been temporarily unavailable and indicated a willingness to participate in conciliation. The complaint was resolved. The café apologised to…

The complainant is Filipino and was placed by the respondent labour-hire company at a government department. He claimed another independent contractor at the department made comments to him such as 'it’s just because you're Filipino' and 'it reminded me of you, you know, the Filipinos who live in the slums', and called him 'Charlie'. The complainant’s contract at the department ended before…

The complainant’s daughter has depression and Attention Deficit and Hyperactivity Disorder and attended the respondent private high school. The complainant alleged the school discriminated against her daughter on the ground of her disability by excluding her from school camps and other activities and by not permitting her to return to school following a self-harm incident. The complainant…

The complainant was employed by the respondent government agency in the role of Senior Risk Manager. He injured his right knee, making it difficult for him to drive the long distance required to travel between work and home. The complainant claimed the agency declined his requests for adjustment, including assistance to travel to and from work or the ability to work from home. He said he…

The complainant is 67 years of age and was employed as a site supervisor at the respondent industrial technology company. He claimed that the company was proposing to reallocate one of the key responsibilities of his role to a younger employee. He also claimed his manager continually referred to him as "old man", "old fart" and "geriatric", continually asked him when he intended to retire…

The complainant alleged the respondent recruitment agency cancelled two job interviews because one of its clients became aware of his criminal record. He claimed a staff member of the agency told him the agency would no longer represent him because of his criminal record. The complainant had been convicted of possession of tainted material. The recruitment agency advised one of its clients …

The complainant has physical disability as a result of having had polio and uses a motorised wheelchair for mobility. He claimed he was unable to safely and independently exit his driveway because the kerb was not accessible. He alleged the respondent local council declined to provide an accessible travel path from his driveway to the kerb. The council advised it is the responsibility of a …

The complainant worked part-time at the respondent health products company as a digital customer service Representative. She said that during her pregnancy she experienced pregnancy-related physical and mental health issues as well as work-related stress. She alleged that after becoming aware of her pregnancy, her supervisor was hostile towards her, started questioning her work ethic and

The complainant’s son has depression, which can manifest as self-harming behaviour and suicidal ideation. He attended Year 10 at the respondent private school. The complainant alleged that the school excluded her son when made aware of his disability, but allowed him to return following provision of a medical certificate. The complainant’s son had some time off school following an incident…

The complainant has a vision impairment and was employed by the respondent community organisation. She alleged the organisation did not provide adjustments to accommodate her disability, including a larger computer screen. She also alleged she was required to access the organisation’s server via her mobile phone or library computers for several months. She claimed the requirement to access…

The complainant was employed in a temporary administrative role with the respondent distribution centre while the company looked for someone to fill the role on a permanent fulltime basis. She alleged the company told her there was no further work available for her after becoming aware of her pregnancy, but employed another person on a temporary basis in her place. The company claimed a…

The complainant experiences difficulty in standing for long periods due to arthritis. He claimed he had difficulty completing paperwork at the respondent service provider outlet because only waist-high tables with no chairs were provided. On receiving the complaint, the service provider indicated a willingness to try to resolve the matter through conciliation. The complaint was resolved. The…

The complainant has a vision impairment and has an assistance animal. She alleged a staff member of the respondent restaurant asked her to leave when he saw her assistance animal. The complainant said she attempted to explain to the staff member the role of her assistance animal but ultimately decided to leave the restaurant with her friends. On being advised of the complaint, the restaurant…

The complainant was employed by the respondent advertising company. She broke her arm outside work during her probation period and required treatment and time off work to recover. She alleged that she was told she had placed the company in a difficult position and that the company terminated her employment 11 days after she broke her arm. The company claimed the complainant was dismissed…

The complainant has a spinal cord injury and uses a motorised scooter for mobility. She alleged the respondent lawn bowls club informed her she would not be permitted to use her scooter in the club and would be required to have an attendant assist her to use the club’s manual wheelchair. The complainant advised her husband would be unable to assist her due to his own disability. On being…

The complainant was employed as a construction supervisor with the respondent construction company and has depression arising from a work-related injury. He alleged the company did not accommodate his disability and ultimately made his position redundant. He also alleged a manager referred to his time off work due to his disability as “a holiday” at a supervisors’ meeting. The company…

The complainant has anxiety and owns a home in a strata complex. He claimed he was unable to attend meetings of the respondent body corporate, which were held at residents’ homes, because of his disability. He claimed the body corporate declined his requests for meetings to be held offsite to accommodate his disability. The body corporate confirmed requests by the complainant to hold…