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The complainant is Vietnamese and attended an outlet of the respondent telecommunications retailer. He alleged he was refused an advertised concession discount and his concession card was not accepted because of his race. He alleged customers who were not Vietnamese received more favourable treatment. The telecommunications retailer advised the complainant could not be offered the discount …

The complainant is Aboriginal and cares for three children. She has fibromyalgia, depression, anxiety, and experiences chronic pain. The complainant worked as a health practitioner with the respondent Aboriginal health service, the only one in the area. She alleged the health service initially rejected a medical certificate because she consulted a colleague at the health service, questioned…

The complainant has a lung disease and believed she would be eligible for an exemption from mask-wearing requirements imposed in response to COVID-19. She said she felt breathless when attending the respondent bank and so pulled her mask below her chin. She alleged a bank attendant and the branch manager insisted the mask must cover her nose and mouth. On being notified of the complaint the…

The complainant has a neurological condition and paraplegia. He claimed the pool at the respondent gym, which he used for hydrotherapy, was not accessible and he had fallen as a result. He claimed he was offered a water-wheelchair but felt this was undignified and railings should be provided to allow safe access to the pool. On being notified of the complaint, the gym indicated a willingness…

The complainant is African and has dark skin. He alleged colleagues made offensive comments related to his race, including that he only looked good in a mask because of his flat nose, he was another colleague’s ‘black boy’, and the he only has a ‘big dick’ because he is black. Upon being notified of the complaint, the respondents indicated a willingness to participate in conciliation to try…

The complainant is deaf and uses a cochlear implant. She alleged the respondent motel informed her she would not be able to bring her service dog with her because it did not allow pets in guest rooms. On being notified of the complaint, the motel indicated a willingness to participate in conciliation. The complaint was resolved with an agreement that the motel write to the complainant…

The complainant is Aboriginal and has post-traumatic stress disorder and other disabilities. He was placed with the respondent cleaning company by a disability employment service. He claimed he was triggered by a workplace incident where he was accidentally locked in a room for a time. He said he asked to always work with a 'buddy ' but this request was denied. He said his employment was

The complainant was employed as a trade assistant with the respondent commercial bricklaying company. She alleged co-workers sexually harassed her by making comments of a sexual nature, including that she could swallow a banana whole and they were going to tie her up and take her to a rape dungeon. The complainant said the comments ceased after she made an informal internal complaint. She…

The complainant has a spinal cord injury and uses an electric wheelchair. The complainant said he booked a flight with the respondent airline and was informed that, in accordance with its policies, airline staff would assist him to transfer from his wheelchair to his seat on the plane. The complainant alleged that on arriving to board the flight, he was informed staff could not assist him to…

The complainant uses a wheelchair, is non-verbal and uses eye-gaze technology and hand-over-hand techniques. The complainant enrolled in a diploma with the respondent vocational education provider and an individual plan was developed setting out reasonable adjustments to be provided to the complainant. The complainant alleged the vocational education provider did not provide her all the…