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The complainant alleged the respondent club told him he was not permitted to use his mobility scooter inside club premises and would need to leave it at the club entrance. He said the club offered him the use of a wheelchair, but this was not suitable as he is unable to walk without assistance or transfer to and from the wheelchair independently. He alleged that despite being informed of…

The complainant has bilateral trans-tibial (below-the-knee) amputations. He claimed ramps at the respondent café were temporarily blocked off and he slipped and nearly fell trying to access the café via steep stairs. The café confirmed ramp access had been temporarily unavailable and indicated a willingness to participate in conciliation. The complaint was resolved. The café apologised to…

The complainant has a spinal cord injury and uses a motorised scooter for mobility. She alleged the respondent lawn bowls club informed her she would not be permitted to use her scooter in the club and would be required to have an attendant assist her to use the club’s manual wheelchair. The complainant advised her husband would be unable to assist her due to his own disability. On being…

The complainant has a genetic disorder characterised by hormone imbalance. He alleged the respondent insurer rejected his application for income protection insurance because of his medical condition and his disclosure that he had seen a counsellor following a relationship break down. On being notified of the complaint, the insurer indicated a willingness to try to resolve the complaint by

The complainant was employed as a trade assistant with the respondent commercial bricklaying company. She alleged co-workers sexually harassed her by making comments of a sexual nature, including that she could swallow a banana whole and they were going to tie her up and take her to a rape dungeon. The complainant said the comments ceased after she made an informal internal complaint. She…

The complainant sought to enrol her two youngest children at the respondent K-12 private school, which their older siblings already attended. She alleged the school refused her daughter’s enrolment because she has autism without taking steps to assess her support needs and refused to enrol her brother because of his association with her. On being advised of the complaint, the school agreed…

The complainant’s two young children use wheelchairs for mobility. She alleged customers using the respondent ticket booking service to book wheelchair accessible seating could not do so online, and must instead use a telephone booking service which was difficult to reach. The booking service acknowledged that the process for booking accessible seating is lengthier than the online process…

The complainant is the primary carer for her grand-daughter, who has Autism, and for a number of relatives. She advised she had worked for the respondent government agency as an auditor for several years. She said she had been permitted to work two days per week and to use purchased leave to accommodate her family responsibilities. The complainant claimed that, after a restructure, the…

The complainant’s son is legally blind and attended the respondent public primary school. She alleged she had asked the school to install Tactile Ground Surface Indicators (TGSIs) at the top and bottom of stairs and other relevant points to enable her son to navigate the environment independently and safely. She alleged the school failed to do this. She also alleged her son was unable to

The complainant has Post-Traumatic Stress Disorder (PTSD) and other cognitive impairments and resided in community housing operated by the respondent non-government organisation. He said he found it difficult to complete forms, write letters or understand lengthy written information because of his disability. He alleged staff of the organisation refused to provide him with assistance to…

The complainant’s four-year-old daughter has autism. The complainant and her family booked a holiday on a cruise operated by the respondent cruise company. The complainant said she made enquiries about her daughter attending the cruise’s child activity centre given she still uses nappies because of her disability and claimed she was informed the centre did not accept children who still wore …