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The complainant purchased some items at an outlet of the respondent charity. He claimed a store attendant asked him where he was from. He alleged that when he informed her he was from China, she made comments to the effect that 'the Chinese are doing lots of nasty things to the world' and 'Chinese are disgusting'. The respondent charity said the person involved had a different recollection…

The complainant has post-traumatic stress disorder and was a student at the respondent vocational training organisation. He alleged he was required to undertake a video assessment for a subject, which he was unable to do because of his disability. The training organisation said that the training package and the standards imposed on it by the third-party regulator, required the respondent to…

The complainant has an intellectual disability and was enrolled in a course with the respondent vocational training provider to attain a qualification in aged care. She alleged she was refused an extension of time to complete the course requirements to accommodate her disability and her enrolment was terminated. On being notified of the complaint, the training organisation indicated a…

The complainant is deafblind and uses a guide dog. She alleged that when she attended the respondent restaurant with her family, she was told she could not bring her ‘pet dog’ into the restaurant despite informing staff it was a guide dog. She alleged the owner asked her and her family to sit in a different section of the restaurant and then called the police. The restaurant denied…

The complainant has Attention Deficit and Hyperactivity Disorder (ADHD) and social anxiety and worked as a storeman with the respondent company. He said he informed his manager of his disability and its potential impact on his interactions with others. He alleged his manager responded in a dismissive manner to his disclosure and later failed to respond to his concerns that colleagues were…

The complainant's 13-year-old son has autism and obsessive-compulsive disorder. The complainant alleged one local public high school refused to enrol his son and that another delayed his enrolment for five months. He also alleged the public high school his son attended did not provide him with adjustments to accommodate his disabilities and this failure resulted in his son being suspended on…

The complainant’s daughter has chromosomal duplication (which affects her ability to handwrite), dyspraxia, inattentive attention deficit and hyperactivity disorder, poor auditory memory and week short term memory. The complainant said her daughter’s school applied to the respondent education standards authority for adjustments to accommodate her disability during end of year 12 exams. The …

The complainant was 69 years of age and has osteoarthritis. He said his local supermarket changed its payment policy to only allow payment by credit or debit card. He alleged this practice was discriminatory because older persons and persons with disability were more likely to experience difficulties in obtaining and using credit and/or debit cards. The respondent supermarket advised it…

The complainant identifies as non-binary and sought to have their gender identifier with two government agencies changed to ‘X’ and honorific changed to ‘MX’. The complainant said that neither agency would change their gender to ‘X’ or their honorific to ‘MX’. The complainant said one agency agreed to change their gender marker to ‘M’, which they prefer to ‘F’ and offered to have no…

The complainant alleged the respondent beauty parlour refused to give her a foot massage because she was pregnant. On being notified of the complaint the beauty parlour indicated a willingness to try to resolve the complaint by conciliation. The complaint was resolved with an agreement that the beauty parlour update its policies and procedures with respect to services provided to pregnant…

The complainant is homosexual and worked for the respondent university. He claimed a colleague told another colleague that the complainant was sending him ‘gross’ photos and that he did not want to work with the complainant because of his sexual orientation. The complainant alleged that the university terminated his contract when he asked not to be allocated shifts with the colleague. The

The complainant was employed as a team leader with the respondent debt solutions business. She said that she took maternity leave and sought to return to work part time. The complainant alleged the company required her to work fulltime in the team leader role or to accept a role with less responsibility and lower pay. The complainant said she felt she had no option but to resign. On being…