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The complainant’s ten-year-old granddaughter has a disability and uses a wheelchair and walker for mobility. The complainant, her granddaughter and other members of the family travelled on a cruise operated by the respondent cruising company. The complainant claimed there were no accessible toilet facilities on the top or pool decks. She also claimed her granddaughter was not permitted to go…

The complainant claimed the respondent labour-hire company terminated his placement and told him it could not offer him further work because of his criminal record. The complainant had been convicted of storing ammunition and cultivating cannabis plants four to five years previously. The complainant said that the labour-hire company offered him a new placement when he advised he had lodged a…

The complainant is a 56 year old retiree and applied for a credit card with the respondent bank. He claimed the bank declined his application because he does not earn a wage or property income. He claimed the bank told him it did not consider a retiree’s assets or pension income when assessing a credit card application. The bank confirmed the complainant’s application for a credit card was …

The complainant is Aboriginal and worked in an administrative role at the respondent government agency. She alleged that over several years disparaging comments about Aboriginal people were made towards her, she was not promoted because of her race and she was subjected to undue performance management. The complainant claimed she had made several complaints about the alleged discrimination…

The complainant is Welsh and was employed on a contract by the respondent industry association. He alleged a colleague made disparaging comments to him about Wales, Welsh people and the Welsh language, including ‘your culture and language are dead and worthless’, ‘Welsh children...should be beaten at school’ and ‘you're a sheepshagger’. He said he made a complaint to HR but no action was…

The complainant has limb-girdle muscular dystrophy and alleged she was unable to undergo a sleep study by the respondent medical specialist at the respondent hospital because her carer was unable to remain with her for the duration of the sleep study. The hospital advised that sleep studies are conducted in small rooms in an old building that are not suitable to accommodate a carer. The…

The complainant alleged the respondent pharmacy terminated her employment a few days after she commenced working as a pharmacy assistant because of her criminal record. She said she disclosed her criminal record during the recruitment process and wrote to the pharmacy explaining the circumstances surrounding her criminal record once a criminal record check was completed. However, she claimed…

The complainant was pregnant and worked at the respondent training provider. She alleged the company initiated a formal performance management process because she was late to work on some occasions due to severe morning sickness. The complainant’s supervisor and the company denied the allegations but agreed to participate in conciliation. The complaint was resolved with an agreement that the…

The complainant worked for the respondent agricultural company. She alleged her manager sexually harassed her, including by obtaining her mobile number from the company records without proper authority, sending her sexually explicit text messages, and attempting to touch her breasts and bottom. The complainant resigned from her employment before lodging the complaint. On being advised of the…

The complainant was a member of the respondent travel club and has a mobility disability. He claimed he was unable to ascertain whether hotels and other accommodation offered by the club were accessible when booking online. He advised that, even when he contacted the club by phone, he was sometimes provided with incorrect information about accessibility of accommodation. The travel club…