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The complainant has Multiple Chemical Sensitivity Syndrome and is extremely sensitive to commercial weed spray. She claimed the respondent local council proposed to spray commercial weed spray along the border of her rural property and declined her requests to create a spray exclusion zone and/or to postpone the spraying to enable her to make temporary arrangements for alternative…

The complainant is Chinese and bought a discounted item on the respondent retailer’s website. He alleged that, when he attempted to return the item at one of the retailer’s outlets, a staff member said words to the effect that “you Asians” purchase discounted items only to fraudulently return them and claim the full retail price. The retailer denied the alleged comment but agreed to…

The complainant has paralysis in her right side and uses an electric wheelchair. She stayed at the respondent caravan park and alleged the accessible bathroom was not accessible to her because it had a steep, makeshift entry ramp and no horizontal grab rails in the shower. She also claimed that she was required to hold a key for the accessible bathroom by paying a refundable bond when she…

The complainant has autism spectrum disorder and Tourette's Syndrome and was studying speech pathology at the respondent university. She claimed the university advised her it could not find her a placement unless she could overcome her cough/tic. The complainant said she felt she had no option but to transfer to a different university. On being advised of the complaint, the university agreed…

The complainant was employed on a casual basis as a store assistant at the respondent grocery store. She alleged the store owner sexually harassed her, including by making her take a tablet without telling her what it was, asking her about her sex life, telling her about his sex life, hugging her and kissing her on the cheek. She said she resigned because of this conduct. On being advised of…

The complainant is blind. She claimed she was unable to access receipts and instructions for products purchased from the respondent retailer because the information was provided in print. On being advised of the complaint, the retailer indicated a willingness to try to resolve the matter by conciliation. The complaint was resolved with an agreement that the retailer: • Provide all invoices…

The complainant has spinal muscular atrophy and uses a wheelchair. He alleged a number of theatres at the respondent cinema were not accessible to him due to stairs. On being advised of the complaint, the cinema indicated a willingness to try to resolve the matter by conciliation. The complaint was resolved with an undertaking by the cinema to: • Ensure session information on its website…

The complainant worked as a sales assistant in a liquor store owned by the respondent supermarket. He advised he took time off work to undergo treatment for cancer and injured his finger while on leave. The complainant claimed he became depressed after his manager disclosed his disability to staff and customers. He advised he was cleared to return to work on modified duties after several…

The complainant was employed as an oil rig operator at the respondent oil company. She alleged male colleagues sexually harassed her over several years, including by showing pictures of their genitals, talking about their sex life and asking about hers, telling sexual jokes and touching/tickling her. She claimed that when she asked colleagues to stop she was told she was being “all rapey”…

The complainant’s two young children use wheelchairs for mobility. She alleged customers using the respondent ticket booking service to book wheelchair accessible seating could not do so online, and must instead use a telephone booking service which was difficult to reach. The booking service acknowledged that the process for booking accessible seating is lengthier than the online process…

The complainant has non-insulin-dependent diabetes and had a triple bypass operation several years earlier with a symptom-free recovery. The complainant had been employed as a contract worker with the respondent mining company for 18 months. He said that six months after he commenced work he was offered a permanent role with the mining company, but his start-date was delayed to enable him to…

The complainant attended an interview with the respondent recruitment agency for a role in aged care. She claimed she was assured of ongoing paid employment and purchased a uniform on the day. The complainant alleges that, after she disclosed her criminal record, the agency stopped contacting her and ultimately told her she was unsuitable for the role. The complainant had been charged with…

The complainant’s son has an acquired brain injury, intellectual disability, autism, Opposition & Defiance Disorder and other impairments and attended the respondent public high school. The complainant alleged the school did not appropriately support her son, failed to develop or implement a behaviour support plan, refused her request for a teacher’s aide and suspended her son on several…

The complainant sought to enrol her two youngest children at the respondent K-12 private school, which their older siblings already attended. She alleged the school refused her daughter’s enrolment because she has autism without taking steps to assess her support needs and refused to enrol her brother because of his association with her. On being advised of the complaint, the school agreed…

The complainant’s 15-year-old son attended a public high school catering to students with disability with particular learning requirements. She alleged the school failed to provide adjustments to accommodate her son’s learning and behavioural needs. She also alleged the school failed to notify the authorities when her son went missing during a school camp, which she argued would have…