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The complainant has depression and post-traumatic stress disorder and has an assistance animal. He alleged the respondent accommodation provider denied him accommodation when made aware that he has an assistance dog, citing a ‘no pets’ policy. On being advised of the complaint, the accommodation provider indicated a willingness to participate in conciliation to try to resolve the complaint…

The complainant is 15 years of age and attended the respondent private high school. The complainant has down syndrome, hypothyroidism, anxiety, scoliosis, verbal dyspraxia and sensory processing difficulties. Her psychologist said her disability manifested as a habit of spitting when frustrated, embarrassed or annoyed. The complainant claimed she was not provided reasonable adjustments in

The complainant worked as an assistant manager with the respondent retailer. She alleged that her manager sexually harassed her by making comments including ‘if I was younger I would have a crack at you’, asking her to show him her breasts and asking about what type of underwear she wore. She claimed the manager’s behaviour continued despite her lawyer writing to him to ask that he cease the…

The complainant is Aboriginal and worked as a cleaner at the respondent hotel. She alleged that, after a change of ownership, her shifts were reduced and eventually, she was not offered any work. She claimed the hotel did not offer any reasons for the reduction in her shifts, there was no downturn in business, no issues were raised about her performance and another Aboriginal cleaner was…

The complainant has an intellectual disability and is non-verbal. The complainant’s advocate alleged that the respondent organisation delivering support to persons with disability required the complainant to sign a service agreement before delivering one-to-one support as set out in her NDIS plan. As the complainant did not have capacity to sign the agreement because of her disability, she…

The complainant is Deaf and claimed that on several occasions his bank tried to communicate with him by telephone regarding his accounts. He claimed this required him to attend a branch in person to conduct his banking or to enlist the assistance of another person to communicate with the bank by telephone, meaning he needed to disclose his personal banking security information to that person…

The complainant is 72 years of age and claimed the respondent financial institution declined his application for a credit card despite him meeting relevant income threshold requirements. He claimed the financial institution told him that his age was a factor in the decision to decline the application. The financial institution confirmed it declined the complainant’s application for a credit…

The complainant is 72 years of age and claimed the respondent financial institution declined his application for a credit card despite him meeting relevant income threshold requirements. He claimed the financial institution told him that his age was a factor in the decision to decline the application. The financial institution confirmed it declined the complainant’s application for a credit…

The complainant has hyperthyroidism and has an assistance dog. She claimed that the respondent hair salon indicated that it would deny her access with her assistance dog, unless her assistance dog wore some kind of protection on its paws or used a floor underlay, due to the salon having recently renovated its floors. The hair salon claimed that it never denied the complainant access outright…

The complainant has autism and Post-Traumatic Stress Disorder and has an assistance dog. She alleged the respondent public hospital denied her access to certain departments of the hospital when she attended appointments with her assistance animal. On being notified of the complaint, the hospital indicated a willingness to try to resolve the complaint by conciliation. The complaint was…

The complainant identifies as a transgender woman and contacted the respondent insurer for the purposes of obtaining a quote for life insurance. She alleged a staff member of the insurer addressed her as ‘sir’ and told her that she would be assessed for life insurance as a male, despite identifying as female. The insurer explained a staff member initially addressed the complainant as ‘sir’…

The complainant has attention deficit hyperactivity disorder, Tourette's syndrome, learning and developmental disability and generalised anxiety disorder. He claimed that, on his first day of employment as a truck driver with the respondent company, he told his manager about his disability and need for assistance with writing, computer work and learning new tasks. He alleged the company did…

The complainant has post-traumatic stress disorder, prolonged bereavement disorder and anxiety. He advises that he experienced difficulty in writing due to his disability. The complainant sought to lodge a complaint with the respondent government agency and was informed complaints must be made in writing. He alleged the agency declined to accommodate his disability by taking a statement by…

The complainants’ daughter has a form of Post-Traumatic Stress Disorder associated with spending her early years in an overseas orphanage. They alleged that the respondent private K-12 school failed to appropriately accommodate their daughter’s disability and that teachers unduly criticised and penalised their daughter because of behaviour associated with her disability. The complainants…

The complainant is blind and alleged she was unable to enter a competition advertised by the respondent television station because contestants were required to call a phone number and say a code word displayed on the screen with no audible equivalent. On being advised of the complaint, the television station indicated a willingness to try to resolve the complaint through conciliation. The