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The complainant identifies as non-binary and sought to have their gender identifier with two government agencies changed to ‘X’ and honorific changed to ‘MX’. The complainant said that neither agency would change their gender to ‘X’ or their honorific to ‘MX’. The complainant said one agency agreed to change their gender marker to ‘M’, which they prefer to ‘F’ and offered to have no…

The complainant is paraplegic and uses a wheelchair. He alleged that the respondent council built a bridge that is not compliant with the relevant disability standard. He claimed pedestrians using wheelchairs were required to cross to roads, whereas pedestrians not using mobility aids were not required to do so. The council claimed the disability standard did not apply to the bridge, but…

The complainant has a hearing impairment and alleged the respondent subscription broadcaster did not offer closed captions, meaning he was unable to access programs. The broadcaster advised it was in the process of introducing closed captioning in its broadcasts. The broadcaster indicated a willingness to try to resolve the complaint by conciliation. The complaint was resolved with an…

The respondent provided accommodation to the complainant, who was a distant relative from overseas. The complainant alleged the respondent sexually harassed her, including by making sexual comments, sending sexual text messages, showing her pornographic images and saying he would not have invited her to come live with him if he knew she would not have sex with him. On being informed of the …

The complainant is a woman and alleged the respondent bowls club did not admit women as full members. The bowls club claimed that its constitution empowered and allowed its male-only committee to deny women full membership to the club. The complaint was resolved with an agreement that the club accept the Complainant’s application for full membership and an acknowledgement by the club that…

The complainant is a transgender woman. She alleged that a staff member of the respondent supermarket told her she was not a woman and laughed at her for wearing a dress. On being advised of the complaint, the supermarket indicated a willingness to try to resolve the complaint by conciliation. The complaint was resolved with an agreement that the supermarket apologise to the complainant for…

The complainant’s sex assigned at birth was female but they identify as non-binary/gender-fluid and is attracted to women. The complainant wished to attend an event hosted by the respondent. The website stated that the dress code was formal and that women must wear a dress and men must wear pants. The complainant alleged the respondent declined their request to wear a shirt and pants. The

The complainant is from Sri Lanka and was employed as a casual team member at the respondent supermarket. He alleged the respondent manager reduced his shifts while employing new Anglo-Saxon/white Australian staff. He also alleged Anglo-Saxon/white Australian staff were allocated less onerous duties, such as selling cigarettes and newspapers and monitoring self-checkout counters as opposed…

The complainant is Sikh and Punjabi and wears a turban over his unshorn hair. He alleged the respondent university required him to wear the graduation trencher hat in order to participate in his graduation ceremony. The complainant said he could not fit the trencher over his turban and could not remove the turban for religious and practical reasons. He alleged university staff were rude and …

The complainant has schizophrenia and a back injury and was employed in an IT role with the respondent government agency. He alleged he was treated less favourably because he has schizophrenia, including by being excluded from the workplace, being given excessive work to perform at home, having his personal property tampered with and being referred to as ‘weird’. He also alleged the agency…

The complainant has macula degeneration, which causes vision loss. The respondent transportation company terminated the complainant’s employment as an engineer at the end of his probation period. The complainant alleged the company failed to provide him with timely feedback on his performance and failed to provide him with adjustments to enable him to perform the inherent requirements of his…

The complainant’s son has fragile X syndrome and an intellectual disability and needs assistance when handling money, paying bills and accessing his bank account. The complainant had been assisting her son with his banking at the respondent bank and claimed the bank told her that third-party authorisation would continue after he turned 18. She alleged that when her son turned 18, the bank…

The complainant experiences chronic lower-back joint pain, depression, and anxiety and at times uses a walking stick. She worked as a driver for the respondent government department and claimed that the department did not provide her with an accessible parking space, asked her not to use her walking stick and did not otherwise accommodate her disability. She also alleged colleagues bullied…