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The complainant has a hearing impairment and is unable to communicate by telephone. She alleged she was unable to apply for a position as waiter/kitchen-hand with the respondent café because the online advertisement sought ‘voice only’ applications. The café owner advised she has dyslexia and sought ‘voice only’ applications to accommodate her disability. The complaint was resolved when the…

The complainant’s son has cerebral palsy and sought to enter the respondent club with friends to celebrate his birthday. The complainant alleged the club denied her son entry because he was ‘a liability’. On being advised of the complaint, the club indicated a willingness to participate in a conciliation process to try to resolve the complaint. The complaint was resolved with an agreement…

The complainant was pregnant and worked for the respondent café. She alleged that, in response to a request for her roster, her boss sent her a text message saying 'due to your pregnancy I cannot give you any shifts at the moment'. The café’s owner said the complainant had been complaining of tiredness and need for breaks and he held concerns for her safety and the safety of her unborn child…

The complainant is Aboriginal and went to the respondent hotel for a meal. She claimed a crowd controller required her to undertake a breath test for alcohol but did not require non-Aboriginal patrons to undergo the test. On being advised of the complaint, the Hotel agreed to participate in conciliation. The complaint was resolved with an agreement that the hotel pay the complainant $50 as a…

The complainant has rheumatoid arthritis and requires medication for her condition. She travelled on a long-haul international flight with the respondent airline and claimed the airline did not provide her with ice-packs to keep her medication cold despite this being arranged prior to the flight. She claimed that, as a result, her medication was not usable and she was unable to take her…

The complainant was offered employment at the respondent logistics corporation. She said she informed the company of her pregnancy at interview and sought leave to begin ten weeks after her role started in order to have her baby. The complainant alleged that she was told she was not welcome at the company and that the company terminated her employment on the basis that she abandoned her…

The complainants’ son is blind and was enrolled in Year 12. The complainants claimed that the respondent state government education standards and assessment authority declined to allow their son the use of a person to assist him tactually interpret diagrams for his final maths exam. They claimed that their son had been provided this adjustment in previous exams. On being advised of the…

The complainant is blind and resides in government public housing. She claimed she had made an arrangement with her case worker to ensure correspondence would be sent to her in an email or as an accessible attachment to an email. The complainant claimed the arrangement ceased when a new case worker took over management of her tenancy and she was therefore no longer able to read…

The complainant is a leg amputee and uses a wheelchair. He alleged there were no wheelchair accessible toilet facilities at the respondent hotel, where he was drinking with friends. On being notified of the complaint, the hotel indicated a willingness to participate in the Commission's conciliation process to attempt resolution of the matter. The complaint was resolved with an agreement that…

The complainant alleged that the respondent public transport provider withdrew an offer of employment in a managerial role because of his criminal record. The complainant had previously been convicted of assault occasioning actual bodily harm and contravening a protection order. The transport provider claimed that its decision to withdraw the offer of employment was based on its legislative …

The complainant worked at the respondent university and claimed her manager, an academic, discriminated against her on the ground of her sex by undermining her, commenting on her appearance and referring to her as ‘looking good, but not adding any value to the portfolio’. She said the manager resigned after she made a complaint about him. She claimed there was a ‘boys’ club’ culture and she…

The complainant’s son is 16 years of age and attended the respondent public high school. The complainant and her son are Aboriginal. The complainant alleged her son was required to complete a comprehension test with statements such as ‘universities started accepting all women in 1875’ and ‘all women were granted suffrage in 1902’. She said her son would be required to treat such statements…

The complainant is Chinese and wrote an article on the respondent business publication’s website about the impact of national security concerns on business dealings between Australia and China. She alleged the responding article criticised her support for foreign investment and questioned the impact of immigration and foreign investment in Australia. She alleged the article referred to her…

The complainant has palindromic rheumatism, a form of inflammatory arthritis, and uses a walking stick. He worked as a concierge and security guard with the respondent security company. He claimed the company informed him he would need to be redeployed as the owners of the building where he worked no longer required the company’s services. He alleged that his manager indicated his use of a…

The complainant has mild schizophrenia and applied for travel insurance with the respondent insurer. She alleged the insurer offered her a policy with an exclusion for schizophrenia, despite her disability being well managed and never requiring hospitalisation. The complainant applied for a review of the decision and provided the insurer with additional information. She alleged the insurer…