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The complainant alleged that an offer of employment as a support worker in a community organisation was revoked by senior management because of her criminal record. She said she disclosed her criminal record during the recruitment process. The complainant had been convicted of minor theft and fraud offences approximately nine years earlier. She claimed the organisation offered her no…

The complainant identifies as a transgender woman and contacted the respondent insurer for the purposes of obtaining a quote for life insurance. She alleged a staff member of the insurer addressed her as ‘sir’ and told her that she would be assessed for life insurance as a male, despite identifying as female. The insurer explained a staff member initially addressed the complainant as ‘sir’…

The complainant has attention deficit hyperactivity disorder, Tourette's syndrome, learning and developmental disability and generalised anxiety disorder. He claimed that, on his first day of employment as a truck driver with the respondent company, he told his manager about his disability and need for assistance with writing, computer work and learning new tasks. He alleged the company did…

The complainant’s son has cerebral palsy, epilepsy, chronic lung disease and an intellectual disability and attended a public school for children with chronic and complex disability needs. The complainant alleged his son was spending too long travelling between school and home on the respondent department’s free transport service for children attending the school. He alleged that the…

The complainant has post-traumatic stress disorder, prolonged bereavement disorder and anxiety. He advises that he experienced difficulty in writing due to his disability. The complainant sought to lodge a complaint with the respondent government agency and was informed complaints must be made in writing. He alleged the agency declined to accommodate his disability by taking a statement by…

The complainants’ daughter has a form of Post-Traumatic Stress Disorder associated with spending her early years in an overseas orphanage. They alleged that the respondent private K-12 school failed to appropriately accommodate their daughter’s disability and that teachers unduly criticised and penalised their daughter because of behaviour associated with her disability. The complainants…

The complainant is a lower-leg amputee and uses a prosthesis. He said that in the past, when travelling through an airport, he has advised security staff that his prosthesis may trigger alarms when scanned and officers have scanned him using a handheld wand, conducting visual inspections of metal zippers, buttons and rivets if required. He alleged that when travelling through the respondent …

The complainant identifies as a transgender man. He alleged that when he attended a branch of the respondent bank, a staff member disclosed to a colleague that he was transgender and the two proceeded to stare at him. He further alleged that when he attended another branch of the bank, several staff members were discussing his gender identity and one proceeded to ask him intrusive questions…

The complainant is deaf and uses Auslan to communicate. She said she was offered the use of Auslan interpreters on three occasions when she first started work at the respondent public hospital. However, she said no further Auslan support was provided over the ensuing years, meaning she was often unable to understand what was being said at meetings or training courses, including information…

The complainant’s 10-year-old daughter has severe epilepsy, autism and an intellectual disability and has an assistance animal. The complainant booked a camping holiday for the family with the respondent accommodation provider. She alleged that when she tried to change her booking to book an apartment, she was told there was a ‘no pets’ policy, even if the animal was an assistance animal. On…

The complainant has anxiety and was a student with the respondent university. She advised the faculty granted her an extension to submit an assignment which she sought to accommodate her disability. The complainant alleged that she was subsequently sent a discriminatory email by the subject coordinator. The complainant alleged she was awarded a fail grade for the subject after alleging the…

The complainant’s two young children use wheelchairs for mobility. She alleged customers using the respondent ticket booking service to book wheelchair accessible seating could not do so online, and must instead use a telephone booking service which was difficult to reach. The booking service acknowledged that the process for booking accessible seating is lengthier than the online process…

The complainant has muscular dystrophy and has difficulty walking. He alleged he was unable to access the respondent supermarket outlet because there was a high step at the front entrance and the accessible entrance was locked. The supermarket advised that, in response to the complaint, it would keep the accessible entrance open during business hours. The complaint was resolved with an…

The complainant worked as an assistant manager with the respondent retailer. She alleged that her manager sexually harassed her by making comments including ‘if I was younger I would have a crack at you’, asking her to show him her breasts and asking about what type of underwear she wore. She claimed the manager’s behaviour continued despite her lawyer writing to him to ask that he cease the…

The complainant is Aboriginal and worked as a cleaner at the respondent hotel. She alleged that, after a change of ownership, her shifts were reduced and eventually, she was not offered any work. She claimed the hotel did not offer any reasons for the reduction in her shifts, there was no downturn in business, no issues were raised about her performance and another Aboriginal cleaner was…

The complainant has an intellectual disability and is non-verbal. The complainant’s advocate alleged that the respondent organisation delivering support to persons with disability required the complainant to sign a service agreement before delivering one-to-one support as set out in her NDIS plan. As the complainant did not have capacity to sign the agreement because of her disability, she…

The complainant is Deaf and claimed that on several occasions his bank tried to communicate with him by telephone regarding his accounts. He claimed this required him to attend a branch in person to conduct his banking or to enlist the assistance of another person to communicate with the bank by telephone, meaning he needed to disclose his personal banking security information to that person…

The complainant is 72 years of age and claimed the respondent financial institution declined his application for a credit card despite him meeting relevant income threshold requirements. He claimed the financial institution told him that his age was a factor in the decision to decline the application. The financial institution confirmed it declined the complainant’s application for a credit…

The complainant was employed as an executive manager with the respondent corporate. She alleged that, after she informed the corporation that she was pregnant and would be seeking seven months’ maternity leave, she was informed her role would be made redundant, was offered an inferior role and was not offered a more senior role for which she was qualified. She further alleges that, when she …