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The complainant was 69 years of age and has osteoarthritis. He said his local supermarket changed its payment policy to only allow payment by credit or debit card. He alleged this practice was discriminatory because older persons and persons with disability were more likely to experience difficulties in obtaining and using credit and/or debit cards. The respondent supermarket advised it…

The complainant identifies as non-binary and sought to have their gender identifier with two government agencies changed to ‘X’ and honorific changed to ‘MX’. The complainant said that neither agency would change their gender to ‘X’ or their honorific to ‘MX’. The complainant said one agency agreed to change their gender marker to ‘M’, which they prefer to ‘F’ and offered to have no…

The complainant alleged the respondent beauty parlour refused to give her a foot massage because she was pregnant. On being notified of the complaint the beauty parlour indicated a willingness to try to resolve the complaint by conciliation. The complaint was resolved with an agreement that the beauty parlour update its policies and procedures with respect to services provided to pregnant…

The complainant is homosexual and worked for the respondent university. He claimed a colleague told another colleague that the complainant was sending him ‘gross’ photos and that he did not want to work with the complainant because of his sexual orientation. The complainant alleged that the university terminated his contract when he asked not to be allocated shifts with the colleague. The

The complainant was employed as a team leader with the respondent debt solutions business. She said that she took maternity leave and sought to return to work part time. The complainant alleged the company required her to work fulltime in the team leader role or to accept a role with less responsibility and lower pay. The complainant said she felt she had no option but to resign. On being…

The complainant has a hearing impairment and worked as a nurse with the respondent health service. She advised she experienced significant hearing loss and asked to be moved to a less noisy environment. She alleged the health service told her she would be required to take leave without pay until her situation improved. On being advised of the complaint the health service indicated a…

The complainant is paraplegic and uses a wheelchair. He alleged that the respondent council built a bridge that is not compliant with the relevant disability standard. He claimed pedestrians using wheelchairs were required to cross to roads, whereas pedestrians not using mobility aids were not required to do so. The council claimed the disability standard did not apply to the bridge, but…