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The complainant has a number of disabilities, including a vision impairment. She claimed that she was unable to independently access the respondent government agency's online services because the agency required her to sign in using a security code provided by text message instead of the previously used security questions. The complainant claimed she was unable to use a smart phone to access…

The complainant has a psychosocial disability and applied for a role in a remote location with the respondent mining company. She said she began an onboarding process but was then told her application was unsuccessful after she made the company aware of her mental health history. She claimed she was not given feedback on her application. On being advised of the complaint, the mining company …

The complainant is 70 years of age and has a chronic eye condition. He alleged that following a restructure, the Chairman of the company told him his role as Chief Financial Officer would be made redundant because of his age and vision impairment and to allow the company to recruit someone younger. He alleged he was pressured for his redundancy to be announced as his retirement even though…

The complainant is Chinese and was working on a landscaping job at a client's residential address. He claimed the respondent, who is his client's neighbour, approached him and complained about the type of trees being planted and the conversation became heated. The complainant alleged the respondent shouted at him 'Don't let me see you here again! Get f**king out of my country you liar'. The …

The complainant is 16 years of age and has dyslexia, and has difficulty with working memory, auditory processing, reading, and spelling. She alleged the respondent education standards authority declined her requests for adjustments to accommodate her disability during year 12 exams. The authority advised that the decision to decline the complainant’s original application for adjustments was …

The complainant is Deaf. She enrolled in a face-to-face class which was later delivered virtually due to Covid-19. She alleged the teacher declined her request to explain and then demonstrate artistic practices, saying this would take too long. She also said the teacher suggested she wait until face-to-face classes became available once more. The complainant said she was unable to enrol in…

The complainant has psychosocial disability, including anxiety, depression, post-traumatic stress disorder and panic attacks. He has two assistance dogs that assist him to stay calm and manage the effects of his disability. He alleged he was not permitted to enter his local library with his assistance dogs, despite providing evidence that they are assistance animals. The respondent council…

The complainant has anxiety, depression and Post-Traumatic Stress Disorder and has two assistance animals. He alleged the respondent government agency told him he could not bring his dogs to appointments and that the police may be called if he tried to do so. The government agency claimed that, at the time of the appointment, the complainant was unable to provide any information to…

The complainant’s son has Autism Spectrum Disorder and has an assistance dog to help him manage the effects of his disability. She alleged the respondent motel refused a booking for the family if her son was accompanied by his assistance dog. On being notified of the complaint, the motel agreed to participate in a conciliation process. The complaint was resolved after the motel acknowledged…

The complainant has Autism Spectrum Disorder, Post-traumatic Stress Disorder, and depression. She resided in a caravan park and sought permission to have an assistance dog reside with her. The caravan park declined the request, citing its ‘no pets’ policy for guests and residents. On being advised of the complaint the business indicated a willingness to participate in conciliation. The…

The complainant is blind and requires sighted assistance to fill out and sign print application forms. He said that he requested assistance from the respondent bank to fill out an investment growth bond application form and was told he would be charged a fee of $2,600. The bank said there had been miscommunication on the issue and explained the fee quoted to the complainant was a fee for…

The complainant was placed with the respondent food services and utilities management company by a labour-hire company. She claimed she was encouraged to apply for permanent employment with the company but her application was unsuccessful and she was banned from the premises because of her criminal record. The complainant had been convicted of traffic infringements, trespassing and providing…