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The Commission values the positive role that advocates and lawyers can play in conciliation. Advocates and lawyers can provide important support to parties, assist parties understand and articulate how they see the law applies to a complaint and advise parties on possible options to resolve the complaint. Conciliators at the Commission decide whether it is appropriate for an advocate or…

Access translations of the fact sheet on complaints under racial discrimination.

The Australian Human Rights Commission is an independent third party which investigates complaints about discrimination and breaches of human rights. This presentation in Auslan explains what you can complain about and how the complaint process works. Watch Information about making a complaint

Understanding and preparing for conciliation Understanding and preparing for conciliation - Unlawful discrimination Understanding and preparing for conciliation - Human rights and ILO

You can access the Australian Human Rights Commission's complaint information service, which provides information on how to prepare for conciliation.

Explore a range of publications created by the Human Rights Commission in relation to making complaints about unlawful discrimination and unfair treatment.

Discover guides for filing complaints.

Explore a range of discrimination complaints made to the Commission related to sex, race, age, disability and discrimination in employment and occupation.

The Conciliation Register provides summaries of a selection of complaints that have been resolved through the Australian Human Rights Commission’s conciliation process.

Information for people and organisations responding to complaints

Many complaints that the Australian Human Rights Commission receives are resolved through conciliation. Conciliation is an informal, flexible approach to resolving complaints – matters can be settled by an exchange of letters, a telephone negotiation between the Commission and the people involved, a telephone conciliation conference or a face to face conciliation conference. We will discuss…

One of the Commission's main roles is to try to resolve complaints made under federal human rights and discrimination law through a process called 'conciliation'

You don’t have to put up with being treated unfairly because you’re young. There are laws to protect you against discrimination, harassment and bullying. These laws apply right across Australia. If you have a complaint, the Australian Human Rights Commission can look into it. We will talk to the people involved and help you work out a solution. Our aim is to help you deal with your…

Explore resources about responding to unlawful discrimination complaints, including conciliation and what happens if the complaint is not resolved.

Jess is an Aboriginal woman who lives in a country area of NSW. Jess came to the city for a holiday and to visit her cousins who she had not seen for quite a while. On her last night in the city, Jess and her cousins decided to go to a restaurant which they had been told had great food and a great view. Jess said that when they arrived at the restaurant the head waiter told them they could not go…

Learn how the Human Rights Commission responds to complaints received from companies and individuals.

Learn how federal anti-discrimination law allows people to make complaints to the Commission about unlawful sex, race, disability and age discrimination.

Discover how when the Commission receives a complaint about an issue that is covered by the law, it can try to resolve the complaint by conciliation.

The following information is provided to assist advocates and lawyers understand and participate in the Commission's conciliation process. If you have any questions about this information, please contact the officer who is handling your client's complaint.