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Complaint Information Service25 January 2024Conciliation register
2022-10-02
The complainant has memory loss. He said he sought to import his mobile phone number with the respondent telecommunications provider to a different provider. He said he was unsuccessful because personal information held by the two providers did not match. The complainant alleged that when he contacted the respondent to address the issue, he was required to answer a number of personal… -
Employers31 July 2020Project
Upholding the rights of older workers
With support from the NSW Department of Communities and Justice, the Commission has developed an online training package on Upholding the rights of older workers. Access to this online training package is free of charge. -
Complaint Information Service30 April 2020Webpage
Translations: Fact sheet - Complaints under the Racial Discrimination Act
Access translations of the fact sheet on complaints under racial discrimination. -
Complaint Information Service7 May 2019Webpage
Conciliation – how it works
Many complaints that the Australian Human Rights Commission receives are resolved through conciliation. Conciliation is an informal, flexible approach to resolving complaints – matters can be settled by an exchange of letters, a telephone negotiation between the Commission and the people involved, a telephone conciliation conference or a face to face conciliation conference. We will discuss… -
Complaint Information Service29 January 2019Webpage
Information for advocates and lawyers participating in conciliation
The Commission values the positive role that advocates and lawyers can play in conciliation. Advocates and lawyers can provide important support to parties, assist parties understand and articulate how they see the law applies to a complaint and advise parties on possible options to resolve the complaint. Conciliators at the Commission decide whether it is appropriate for an advocate or… -
Employers4 November 2018Webpage
Employers
Employers can explore a range of resources to help prevent discrimination, respect human rights and promote diversity in their workplace. -
Complaint Information Service15 April 2015Webpage
Preparing for Conciliation
You can access the Australian Human Rights Commission's complaint information service, which provides information on how to prepare for conciliation. -
Employers16 March 2015Project
Good practice, good business
Free employer resources to promote diversity and prevent workplace discrimination -
Employers19 February 2015Quick Guide
Work-related events
An employer can be liable for acts of discrimination or harassment, including sexual harassment, that occur in the workplace or in connection with a person’s employment. This is called ‘vicarious liability’. It means that employers can be liable for acts by their employees that occur at work-related events, such as conferences, training workshops, business trips and work-related social… -
Employers19 February 2015Quick Guide
Working Hours
Offering employees flexible working hours, like other flexible work arrangements, is a way to create a productive workplace that is free of discrimination. In some circumstances, a rule that requires all employees to work certain hours can be indirect discrimination as it may have an unfair effect on some groups of people, such as people with disabilities, women who are pregnant or… -
Employers19 February 2015Quick Guide
Trade Union Activity
It can be discrimination when a person does not experience equal opportunity in employment because of his or her activity in a trade union. This includes being refused a job or dismissed from a job, being refused a promotion, transfer or other benefit associated with employment, given unfair terms or conditions of employment, being refused training opportunities, being refused flexible work … -
Employers19 February 2015Quick Guide
Training
Training for both employers and employees is a key aspect of preventing discrimination and harassment in the workplace. Organisations and employers can undertake training to better understand how they can prevent discrimination and harassment in their workplace. They can also provide training for staff on their rights and responsibilities regarding discrimination and harassment in the… -
Employers19 February 2015Quick Guide
Unjustifiable Hardship
People with disabilities can face significant barriers in many parts of their lives, including getting into and staying in the workforce and accessing public buildings and facilities. The Disability Discrimination Act makes it against the law to discriminate against people with disabilities in many areas of public life, including employment, using goods and services and accessing public…
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