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2024-04-03

The complainant has a spinal injury and uses a mobility scooter. He claimed he was unable to leave his home due to the lack of pavement outside his house, given he was told it was illegal to use his scooter on the road. 

On being notified of the complaint, the local council indicated a willingness to participate in conciliation to try to resolve the complaint.

The complaint was resolved with an agreement that the local council modify the pavement on the complainant’s driveway and on the opposite side of the road to enable the complainant to safely access the footpath on the opposite side of the road with his scooter.

Year

Discrimination type
Disability Discrimination Act

Grounds
Disability aid
Disability

Areas
Access to premises Goods, services and facilities

Outcome details

  • Access to premises provided; 

  • Goods/services/facilities - adjustments provided 

Amount