2024-02-03
The complainant alleged the respondent real estate agent denied her access to a property because she was accompanied by an assistance dog.
The real estate company apologised to the complainant for her experience and expressed a desire to try to resolve the complaint by conciliation.
The complaint was resolved by conciliation. The real estate agent was counselled and attended anit-discrimination training. The company delivered training to its staff on their obligations towards people with disability and assistance animals, incorporating information and resources provided by the Commission.
Year
Discrimination type
Disability Discrimination Act
Grounds
Assistance animal
Disability
Areas
Accommodation
Goods, services and facilities
- Action taken against named individuals;
- Apology - Private;
- Complainant satisfied with response/information provided; Policy change/Change in practice (internal staff);
- Statement of regret - private;
- Named individual(s) to undertake anti-discrimination/EEO training
Amount