2023-10-01
The complainant has a mobility disability and sought to park his car in an accessible parking spot at the respondent hotel’s car park. He claimed there was no accessible parking or courtesy parking for people with disability.
The hotel advised it did offer courtesy parking for people with disability but acknowledged the layout of the car park was confusing and that patrons may not easily identify accessible parking spots. The hotel undertook to update parking information on its website and to train frontline staff to assist patrons with disability requiring accessible parking.
The complainant considered the actions taken by the hotel resolved the complaint.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability aid
Disability
Areas
Goods, services and facilities
Goods/services/facilities - adjustments provided
Amount