Contact officer training
Contact officers play a key role in workplaces as "go-to" staff members who assist employees experiencing discrimination, bullying, or harassment. Generally, contact officers are not human resources staff or managers as these roles may conflict with the responsibilities of a contact officer.
Contact officers can help to create a positive workplace culture, as a proactive workplace culture, as a proactive measure in preventing discrimination, bullying, and harassment. For this reason, contact officer programs are widely incorporated across government, business, and community sectors.
Our training uses scenario-based learning with case study examples inspired by real life situations. These scenarios are drawn from our own investigation and conciliation service, so that your staff receive an authentic and relevant training experience.
Contact officer training
Increase your team members’ understanding of inappropriate workplace behaviour, and provide them with the knowledge and skills they need to become contact officers. Suitable for new contact officers or as a refresher for existing contact officers.
Choose between in-house training for your organisation or open training if your numbers don't warrant an in-house course. In the open course, you can register between 1-5 members of your organisation to complete the training alongside individuals from other agencies.
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Delivery mode: live workshop (in-house)
- Completion time: full-day workshop (or over 2 half-days)
- Delivered virtually across Australia, or in-person in greater Sydney
- Cost: $5000 (+GST) per workshop
- Participant numbers: Min. 8 | Max. 20
- Facilitated by two of our expert trainers
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Delivery mode: live workshop (open session)
This session is run online over two half days: Tuesday 18th February 1.00pm – 4.30pm AEDT and Wednesday 19th February 1.00pm - 4.30pm AEDT.
- Cost: $400 (+GST) per person (covers 2x half days)
- Delivery mode: Microsoft Teams
- Participant numbers: Min. 8 | Max. 20
- Facilitated by two of our expert trainers
- Bookings via humanitix
Please note: Attendance at both sessions is required. We accept a maximum of 5 participants from any one agency. We require a minimum of 8 participants total to run this session.
Upcoming Sessions in 2025
- Wednesday 28th May 2025, from 9.30am – 4.30pm AEST. Bookings via humanitix. (Note that this is a full-day session)
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Learning outcomes
- Drivers and impacts of workplace discrimination, bullying and harassment
- Relevant legal frameworks, including anti-discrimination law, industrial relations and work health and safety
- Skills and strategies for contact officers to provide information to colleagues about their options should they experience discrimination, bullying and/or harassment
- Incorporating knowledge and skills into day-to-day work
Why choose us?
For over three decades, we’ve been delivering education and training to help organisations across Australia embrace equity, diversity and inclusion. We teach people to understand human rights in educational, workplace and community settings.
- We’re subject matter experts: As Australia’s national human rights institution with a proud 35-year history of promoting and protecting human rights, we have a sophisticated understanding about how to prevent workplace discrimination, bullying and harassment.
- We use a rights-based framework: All our training activities are developed from a rights-based perspective, ensuring course content aligns with all relevant rights, legislation and international conventions.
- We’re cost-effective: We understand the budget constraints under which many organisations operate and we ensure that our prices are highly competitive.
- We’re flexible: We work with our clients to tailor content to suit their specific needs.
Get started
Ready to upskill your team? To discuss your training needs or seek a quote, please contact: training@humanrights.gov.au.
