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The complainant alleged the respondent recruitment agency cancelled two job interviews because one of its clients became aware of his criminal record. He claimed a staff member of the agency told him the agency would no longer represent him because of his criminal record. The complainant had been convicted of possession of tainted material. The recruitment agency advised one of its clients …

The complainant was employed in a temporary administrative role with the respondent distribution centre while the company looked for someone to fill the role on a permanent fulltime basis. She alleged the company told her there was no further work available for her after becoming aware of her pregnancy, but employed another person on a temporary basis in her place. The company claimed a…

The complainant experiences difficulty in standing for long periods due to arthritis. He claimed he had difficulty completing paperwork at the respondent service provider outlet because only waist-high tables with no chairs were provided. On receiving the complaint, the service provider indicated a willingness to try to resolve the matter through conciliation. The complaint was resolved. The…

The complainant has a vision impairment and has an assistance animal. She alleged a staff member of the respondent restaurant asked her to leave when he saw her assistance animal. The complainant said she attempted to explain to the staff member the role of her assistance animal but ultimately decided to leave the restaurant with her friends. On being advised of the complaint, the restaurant…

The complainant has a spinal cord injury and uses a motorised scooter for mobility. She alleged the respondent lawn bowls club informed her she would not be permitted to use her scooter in the club and would be required to have an attendant assist her to use the club’s manual wheelchair. The complainant advised her husband would be unable to assist her due to his own disability. On being…

The complainant has anxiety and owns a home in a strata complex. He claimed he was unable to attend meetings of the respondent body corporate, which were held at residents’ homes, because of his disability. He claimed the body corporate declined his requests for meetings to be held offsite to accommodate his disability. The body corporate confirmed requests by the complainant to hold…

The complainant has Multiple Chemical Sensitivity Syndrome and is extremely sensitive to commercial weed spray. She claimed the respondent local council proposed to spray commercial weed spray along the border of her rural property and declined her requests to create a spray exclusion zone and/or to postpone the spraying to enable her to make temporary arrangements for alternative…

The complainant is Chinese and bought a discounted item on the respondent retailer’s website. He alleged that, when he attempted to return the item at one of the retailer’s outlets, a staff member said words to the effect that “you Asians” purchase discounted items only to fraudulently return them and claim the full retail price. The retailer denied the alleged comment but agreed to…

The complainant has paralysis in her right side and uses an electric wheelchair. She stayed at the respondent caravan park and alleged the accessible bathroom was not accessible to her because it had a steep, makeshift entry ramp and no horizontal grab rails in the shower. She also claimed that she was required to hold a key for the accessible bathroom by paying a refundable bond when she…

The complainant has autism spectrum disorder and Tourette's Syndrome and was studying speech pathology at the respondent university. She claimed the university advised her it could not find her a placement unless she could overcome her cough/tic. The complainant said she felt she had no option but to transfer to a different university. On being advised of the complaint, the university agreed…

The complainant has spinal muscular atrophy and uses a wheelchair. He alleged a number of theatres at the respondent cinema were not accessible to him due to stairs. On being advised of the complaint, the cinema indicated a willingness to try to resolve the matter by conciliation. The complaint was resolved with an undertaking by the cinema to: • Ensure session information on its website…

The complainant was employed on a casual basis as a store assistant at the respondent grocery store. She alleged the store owner sexually harassed her, including by making her take a tablet without telling her what it was, asking her about her sex life, telling her about his sex life, hugging her and kissing her on the cheek. She said she resigned because of this conduct. On being advised of…

The complainant was employed as an oil rig operator at the respondent oil company. She alleged male colleagues sexually harassed her over several years, including by showing pictures of their genitals, talking about their sex life and asking about hers, telling sexual jokes and touching/tickling her. She claimed that when she asked colleagues to stop she was told she was being “all rapey”…

The complainant has non-insulin-dependent diabetes and had a triple bypass operation several years earlier with a symptom-free recovery. The complainant had been employed as a contract worker with the respondent mining company for 18 months. He said that six months after he commenced work he was offered a permanent role with the mining company, but his start-date was delayed to enable him to…

The complainant attended an interview with the respondent recruitment agency for a role in aged care. She claimed she was assured of ongoing paid employment and purchased a uniform on the day. The complainant alleges that, after she disclosed her criminal record, the agency stopped contacting her and ultimately told her she was unsuitable for the role. The complainant had been charged with…

The complainant’s 15-year-old son attended a public high school catering to students with disability with particular learning requirements. She alleged the school failed to provide adjustments to accommodate her son’s learning and behavioural needs. She also alleged the school failed to notify the authorities when her son went missing during a school camp, which she argued would have…

The complainant is the primary carer for her grand-daughter, who has Autism, and for a number of relatives. She advised she had worked for the respondent government agency as an auditor for several years. She said she had been permitted to work two days per week and to use purchased leave to accommodate her family responsibilities. The complainant claimed that, after a restructure, the…

The complainant worked for the respondent television production company as a crew member. She alleged a colleague sexually harassed her, including by making comments about her appearance and slapping her on her buttocks. She also alleged two other colleagues observed the conduct and one said 'nah, she wants it hey', to which the other said ' yeah mate she does' in relation to inferred sexual…

The complainant is HIV+ and attended the respondent driving school in order to obtain a truck-driving licence. She said that she disclosed that she takes medication to manage her disability to the driving instructor while the two were driving as part of a one-to-one lesson. She alleged the instructor told her she had put the lives of everyone who had been in the truck at risk, directed her…